The Mindful Leadership Blog

Just In Listen Up!

November 20th, 2019

What’s hot?

Only three in ten U.S. employees strongly agree that their opinions seem to count*

 

 

 

 

 

 

 

 

 

So what? 

Employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work**

What to do?       

  1. Conduct meetings so ALL voices are heard.  Institute meeting etiquette that includes:  advance notice of expected outcomes, clear understanding that everyone will have an opportunity to offer ideas without being cut-off or put down, and that distractions (like phones or other unnecessary electronic devices) won’t divert attention away from colleagues when speaking.
  2. Prohibit the terms “that’s a dumb/stupid/silly idea” – especially from senior leaders.
  3. Make Deep Listening a required course for all employees. Skilled listening can improve concentration, build understanding, resolve conflicts and improve productivity.  It results in less redundancy, fewer errors and less wasted time.
  4. Reward Good Listeners. Build “extra credit” in performance evaluations for managers who are cited by employees as open to their thoughts, input, feedback, and ideas.
  5. Make listening a corporate value. Introduce methods to listen more purposefully to all shareholders: customers, suppliers, vendors, etc.

*Gallup’s recent State of the American Workplace 

** Salesforce report“The Impact of Equality and Values Driven Business”,

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