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November 10th, 2021

What’s hot?      Research suggests that we want to work with people with whom we feel comfortable – people who come across as friendly and trustworthy.*                   So what?             A common error in hiring decisions is to follow our natural preference for candidates with whom we feel […]

October 28th, 2021

  What’s hot? Avoid the golden rule when giving feedback.                   So what?             Leaders who believe that negative feedback was most helpful to them tend to rely on giving negative feedback to others. Those leaders are rated as less effective and their direct reports have low employee […]

October 21st, 2021

  What’s hot?        Bono highlights a major challenge for leaders: how to avoid the immense pressure to seek yes or no answers.                       So what?             Today’s tumultuous business environment requires that you avoid “yes” or “no” paths to decision making.   Binary choices create […]

September 29th, 2021

What’s hot?       According to research from American Express, 86% of buyers are willing to pay more for a great customer experience AND the more expensive the item, the more they are willing to pay!                       So what?             There is a distinct difference between customer service […]

September 15th, 2021

                    What’s hot?    Whether Jeff Bezos and Richard Branson want to save humanity or are caught up in an ego-driven race to be the first joy-rider in space, both are willing to bet the farm on an awe-inspiring, insane goal. So what?   The moment you become […]

September 8th, 2021

                   What’s hot?     An ExecOnline poll of thousands of US leaders reveals that 78% are moderately to extremely concerned about burnout within their organizations. So what? Burnout is NOT stress.   It is stress on steroids – extended anxiety that feels never ending, out of control, accompanied by […]

September 2nd, 2021

                What’s hot? World-wide, with virtually no exception, some 50 to 75% of employees are not engaged in their work.  One cause tops the list:  bad bosses.                                                                                             — Tom Peters So what?      Bad managers lead to low engagement. Gallup’s Employee Engagement Report reveals that companies with highly engaged […]

August 25th, 2021

                What’s hot?     Maintaining morale is today’s greatest leadership challenge* So what?     The past 18 months have been highly stressful and now the Delta variant is causing a rise in COVID-19 cases.  The anticipated pandemic recovery has been over-shadowed by increasing uncertainty and the fear factor is […]

August 18th, 2021

What’s hot?      The average office worker is only productive for two hours and 23 minutes each day* So what?             In the US, the cost of disengaged employees is $483 to $605 billion per year in lost productivity**                   What to do?   Over-communicate – not only your vision, objectives […]

August 11th, 2021

What’s hot?      People follow those in charge for one of two reasons:   compliance or commitment. So what?           The difference between compliance and commitment has an impact on recruiting, retention and the bottom line. Cycle of Diminishing Returns What to do?     Ensure that all managers in your organization are aware of their “leadership style” on the […]

August 4th, 2021

What’s hot?   According to MarketWatch changing jobs will generally result in a 10 to 20% increase in salary.  Recent informal research by our firm suggests those numbers are on the low end. So what?     94% of employees report they would stay longer if their company invested in their professional development*           […]

July 21st, 2021

What’s hot?      CEO’s name “talent” a top 2021 challenge*.  One in four responses included attracting, hiring, retaining, developing, and engaging talent.                 So what?   77% of those same CEOs expect company growth to be strong over the next 12 months. One third said “very strong;” half said “strong.” This […]

July 7th, 2021

Just In!  Decisive leaders can fail if they don’t do these four important things.                 What’s hot?        Good decisions don’t always deliver good results. So what?        Just because you make a good decision, it doesn’t guarantee that it will be implemented. The best leaders ensure that sound decisions […]

June 30th, 2021

Just In!   Don’t accept your dog’s admiration as conclusive evidence that you are wonderful.      – Ann Landers                     What’s hot?     Daniel Goleman, a renowned expert on emotional intelligence reports that the higher a leader climbs the less accurate is their self-assessment. So what?             Your primary role as a […]

June 23rd, 2021

What’s hot? People are less likely to feel or express gratitude at work than anyplace else.*                   So what? Leaders are missing out on the benefits of expressing gratitude at work. Two recent studies**reveal that on-the-job gratitude helps people: Feel more positive emotions Relish good experiences Deal […]

June 16th, 2021

                    What’s hot? Recruiting and Hiring top the list of workplace challenges in 2021. So what?       Poor applicant quality is the top challenge related to recruitment, which may be partially a result of employers’ recruiting practices.* What to do?       To improve the quality of hiring […]

May 19th, 2021

What’s hot?       In today’s chaotic business world, leaders need more than a good brain. They need wisdom.                   So what?             In order to develop others and the organization you must have more than a high IQ.  You need smarts plus a unique combo: role clarity and a […]

May 12th, 2021

What’s hot?      If you read only one leadership book this year, make it Tom Peter’s, “Excellence Now: Extreme Humanism.” So what?           Tom humbly refers to his leadership advice as a BFO (blinding flash of the obvious).   “Excellence Now” is his swan song – the culmination of a 43-year search for individual and organizational excellence.  […]